Experience

  • Develop new customer segments for future email newsletter campaigns by analyzing past open and click-through rates.
  • Create content and copywriting for email newsletter campaigns while implementing strategies to increase website traffic and book sales meetings.
  • Develop and prepare tailored social media insight and analytic reports for clients.
  • Monitor industry trends and watch competitors to see how Sage M&M and our clients can differentiate better.
  • Implement high interpersonal and communication skills to move beyond basic research and gain a more in-depth perspective on small business marketing.
  • Create content for Sage M&M and clients with industry course training.
  • Understand the fundamentals of marketing, sales, and B2B business practices and all aspects of business operations.
  • Conduct monthly sales calls and practice with the CEO to improve pitch delivery and objection handling.
  • Assist in client photoshoots by setting up equipment, directing product placements, and modeling products, all while ensuring the photos align with the client’s brand identity and meet their needs.
  • Maintained a positive relationship with the client, The Calm App, by picking up, sorting, and storing promotional materials.
  • Engaged with students on campus to promote the client, The Calm App, through six field events.
  • Communicated consistently, proactively, and in a detail-oriented manner with the Field Marketing Manager based in Chicago, IL.
  • Submitted photos and written feedback reports after each event directly to the client, The Calm App.
  • Coordinated a weekly schedule with my teammates and collectively met deadlines.
  • Assisted in creating written, video, and image content for marketing, ensuring consistency with brand aesthetics and values.
  • Implemented targeted strategies across various platforms to boost brand visibility and expand audience reach.
  • Supported brand initiatives by aligning posts and messaging with marketing goals, enhancing the brand’s online presence.
  • Wrote copy for social media posts, including Instagram, LinkedIn, and Nextdoor.
  • Participated in weekly brainstorming sessions and meetings to discuss tasks, share ideas, and refine strategies.
  • Supported and participated in campaign/ event planning and execution.
  • Assisted in the management of the website’s SEO with Google Analytics.
  • Greet and assist clients to provide a personalized tanning experience.
  • Educate customers on safe tanning practices and recommend appropriate products.
  • Promote and sell tanning packages, lotions, and accessories to exceed sales targets.
  • Address customer concerns or issues promptly and professionally.
  • Build and maintain positive relationships with clients to encourage repeat business and referrals.
  • Process customer transactions, manage appointments, and maintain accurate membership records.
  • Created a positive and welcoming atmosphere for customers to enhance their dining experience.
  • Upsold food and beverage options to increase sales and maximize customer satisfaction.
  • Maintained knowledge of current menu items, specials, and promotions to assist customers in their food and beverage selection effectively.
  • Offered customer recommendations based on their preferences and dietary restrictions to enhance their dining experience.
  • Coordinated with bartenders to ensure timely delivery of beverages to customers.
  • Served the VIP Captains Bar, serving the private cabanas, tables, and poolside, creating a memorable experience for high-profile guests.
  • Provided exceptional customer service by greeting customers, taking accurate orders, and ensuring prompt delivery of food items.
  • Managed cash transactions accurately and efficiently, including processing payments, providing change and balancing the cash drawer at the end of each shift.
  • Collaborated with kitchen staff to ensure timely and accurate delivery of food orders.
  • Maintained knowledge of the menu, including daily specials and ingredient information, to answer customer questions and make recommendations.
  • Maintained a positive and friendly attitude towards customers, creating a welcoming atmosphere for all guests.
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